Terms and Conditions

PRICING

All prices include GST (Goods & Service Tax 10%) unless specified otherwise. All prices are shown in Australian Dollars. Pricing is subject to change without notice. For up to date pricing, please check our service menu on our website.


PAYMENT PROCESS & SECURITY

We accept Cash, Eftpos, MasterCard and Visa card payments in store. SecurePay Online Payments supports payments from a number of credit cards and payment methods – including Visa and MasterCard. SecurePay is Payment Card Industry Data Security Standard (PCI DSS) compliant. The PCI DSS, a set of comprehensive requirements for enhancing payment data security, was developed by the founding payment brands of the PCI Security Standards Council, including American Express, JCB, MasterCard and Visa, to encourage the broad adoption of consistent data security measures around the world. You can learn more about SecurePay on their website https://www.securepay.com.au/


RETURNS & REFUND POLICY

Services Refunds are not available for change of mind. Series packages are non-refundable and non-transferable. Products & Reactions The assumption seems to be that product reactions should be covered by distributors. This idea comes from the cosmetic days when products were light, fluffy and basically didn’t have the ability to stimulate or change the behaviour of the skin. Our product brands are cosmeceutical to cosmedical grade hence will more than likely trigger a skin response. THIS IS NOT A REACTION. Where once tingling, warmth, some redness, flakiness were a negative reaction today they are evidence of a positive response (action in the skin). Many of our ingredients are encapsulated hence the time release benefit of this technology has products working overtime, an action many skins are simply not used to. As a result it is important to understand the following- We do not cover –

  • Incorrect product choice
  • Reactions as a result of the above
  • Responses caused by active ingredients and encapsulated ingredients such as retinol, AHA, BHA, niacinamide, resveratrol and so on – these reactions are responses common with these ingredients and the skin needs to slowly acclimatise to the actives (staff training is essential to understand this and get it right)
  • A return due to change of mind, don’t like the texture, smell or feel after purchasing. Testers are provided for this very reason.

At our discretion we will cover – TRUE ALLERGY REACTIONS. These reactions usually occur within 24 hours of application and must be returned with product packaging and a photo of the reaction. Please respect this requirement and understand photographic evidence supports our continual research and development. There is absolutely no problem when you return a TRUE ALLERGY reaction with product packaging and a photo. Return postage is the responsibility of the sender. If you have any further questions please do not hesitate to contact us on 0738235885


CANCELLATION POLICY

Cancellation or Changing of an Appointment Time

At The Body Bar Capalaba we strive to exceed your expectations. On occasions you may need to change your appointment time or day and will always respect this. To avoid any inconvenience, we kindly ask that you give a minimum of 12 hours’ notice so that another client has the opportunity to make an appointment.

Appointment Deposit

At The Body Bar Capalaba we are responsible for providing professional and highly trained Therapist at your appointment time every time. We are ready to serve. When making an appointment with a duration of one hour or greater we will ask you for a $50.00 deposit which will be processed from your credit card over the phone. You may also choose to drop into the clinic to pay the deposit in person. This deposit is then applied to your final bill at the completion of your treatment. If you do not arrive for your appointment or provide less than 12 hours’ notice to cancelling your appointment, the deposit will be forfeited.

Appointment Confirmation

Your appointment will be confirmed via a text message or email to your nominated mobile phone or email 48-72 hours prior to your appointment. We ask that you simply respond to this confirmation text to confirm you are planning to attend. If you do not confirm your appointment, we are unable to guarantee your booking.

Running Late

Everyone runs late from time to time. On any such occasion we will do everything possible to complete your treatment in the remaining time. Out of respect to clients following your appointment and our desire to run on time for all appointments, we may not be able to guarantee your full treatment time.

No Show

Should the unfortunate occasion occur that you do not arrive for your appointment and have not given the requested notice time of 12 hours, one of the following may be implemented:

a) You will forfeit your deposit

b) You will be requested to pay a deposit when next booking an appointment

c) A treatment will be forfeited if your appointment included a pre-purchased treatment from a package.


CHILDREN IN THE CLINIC

At The Body Bar Capalaba we adhere to strict Occupational Health and Safety procedures. We have assessed the risk from electrical equipment, hot wax, steam and other dangers in the treatment rooms to be too high for children not under close and direct supervision by their parent. For this reason, we do not permit children in the treatment rooms. Children must be supervised by an adult at all times and remain in the waiting area. Out of respect of client enjoyment, we request the clinic remains a tranquil environment in relation to noise. We appreciate your respect for this policy and our priority is your children’s safety.


GIFT VOUCHERS

Gift vouchers for redemption at The Body Bar Capalaba may be purchased by choosing the “E-Voucher” option on the Website. Choose from one of the pre-packaged vouchers suggested or enter the dollar amount to suit your requirements. The Body Bar Capalaba E-Vouchers are delivered straight to your inbox to print or come with a stylish box and ribbon within the actual shipping package and may be shipped directly to a third party recipient as a gift if that is your intention. Gift Vouchers are valid for a 6-month period from the date of purchase, are non-refundable or redeemable for cash.


PRODUCT IMAGES

Please be aware that product images may vary depending on your computer settings and therefore may not give a true depiction of what the product actually looks like. Please bear this in mind when making your purchase.


SHIPPING INFORMATION

Orders received before Monday to Thursday are dispatched with 24 hours. Orders received after Thursday on weekends or public holidays will be shipped the next business day. If any delays are experience in processing your order you will be contacted by email or phone. Delivery times quoted are approximate and should be used as a guide only. Customers located outside the next day delivery network or in regional Australia should allow an additional 1-3 days for delivery. A signature is required on delivery to a residential or business address. If nominating a business address, please ensure you include the business or company name in the address field. Customers are required to pay a re-delivery fee if parcels are returned to The Body Bar Capalaba due to insufficient delivery address details. Authority to leave without a signature. If your parcel is being delivered to your home address, you can authorise for it to be left without a signature. Please request this service in the comments box during the checkout process and provide clear instructions on where you would like the parcel left. The Body Bar Capalaba and its freight handling agents will not be held liable for lost or stolen goods.


FACEBOOK & INSTAGRAM COMPETITIONS AND OFFERS

Valid for one prize only. Valid for specified number of winners

  • One Entry person
  • Competitions are run by The Body Bar Capalaba
  • Winners are selected at random or at the discretion of Page Administrator
  • Prizes are to be redeemed only by the winner of the competition
  • Prizes are not transferable nor redeemable in cash

Any promotions offered via any of The Body Bar Capalaba’s Facebook & Instagram pages are in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram.


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